All orders include FREE UPS Ground as the shipping method within the continental US. Orders will usually ship within 1 to 3 business days of when the order is placed. We do not ship to PO Boxes. We do not ship on weekends or holidays. We require a $17 intercept fee for shipments that are either re-routed after leaving our warehouse or are incorrectly addressed due to the customer’s error.We do not ship internationally at this time. We will process all frozen and refrigerated orders Monday-Wednesday, any orders that are placed after 12:00pm CST on Tuesday will go out the following Monday. We reserve the right to make logical decisions regarding ship date based on weather conditions to ensure frozen and refrigerated orders arrive in the best condition possible. We cannot accommodate requests to hold placed orders for future ship dates. Please double check all address information for your orders. The customer is responsible for any additional shipping charges incurred for packages returned due to incorrect or incomplete information.
We accept payment through Stripe and do not store your bank or credit card information. If you have any questions or concerns about charges to your credit or debit card, please contact us.
Eye Level Link respects the privacy of each and every customer and visitor of our site. We do not house customer financial data and never disclose personal information.
If there are any issues with your order, please contact us at 815-552-6018 or email us at firstname.lastname@example.org. New condition items can be returned to us for any reason within 10 days from the delivery date with no restocking fee (you simply pay the return shipping). Refunds are processed through Stripe and take 3 to 5 business days to post to your account.
FOR QUESTIONS REGARDING YOUR ONLINE STORE ORDER PLEASE CALL US MON-FRIDAY 9:30AM-5:30PM CST: If we are on the phone or away from our desk please leave a detailed message and a call back number. We will respond to voicemail's within 24 hour period from the business day we receive them.